Multi Travel Visas Limited (“We”) are committed to protecting and respecting your privacy.
This policy (together with our Terms of Service and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting any page of www.multitravelvisas.co.uk, both legal services and training courses/services, you are accepting and consenting to the practices described in this policy.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is Multi Travel Visas Limited of Tower 42, 25 Old Broad Street, London, EC2N 1HN.
Information We Collect From You
We will collect and process the following data about you:
Information you give us.This is information about you that you give us by filling in forms on our site www.multitravelvisas.co.uk (our site) or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our site, subscribe to our service, participate in discussion boards or other social media functions on our site, promotion or survey, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit/debit card information, personal description and photograph.
Information we collect about you.
With regard to each of your visits to our site we will automatically collect the following information:
technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; information about your visit, clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.
Information we receive from other sources.
This is information we receive about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data if we intend to share those data internally and combine it with data collected on this site. We will also have told you for what purpose we will share and combine your data. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.
We use information you give to us in the following ways:
to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data on the registration form;
to notify you about changes to our service;
to ensure that content from our site is presented in the most effective manner for you and for your computer.
Information we collect about you.
We will use this information to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
to allow you to participate in interactive features of our service, when you choose to do so;
as part of our efforts to keep our site safe and secure;
to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).
Disclosure Of Your Information
You agree that we have the right to share your personal information with:
Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
Selected third parties including: business partners, suppliers and sub-contractors for the performance of any contract we enter into with you;
advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.
We do not disclose information about identifiable individuals to our advertisers, but we will provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience;
analytics and search engine providers that assist us in the improvement and optimisation of our site;
credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.
We will disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
If Multi Travel Visas Limited’s some or all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of service or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of Multi Travel Visas Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
We are obliged by law to disclose some or all of your information upon request to the UK Government departments in line of our work, such as UK Visas and Immigration (part of UK Home Office) and as well as visa application centres and foreign Embassies (as applicable to your case).
Where We Store Your Personal Data
All information you provide to us is stored securely on our password-protected devices or on password-protected platforms, such as Dropbox. If you are making a payment to us electronically using a card, we use PayPal or Stripe to process these transactions as well as Xero for the purposes of book-keeoing and generating invoices and similar requests for payments. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at firstname.lastname@example.org .
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to your information
The GDPR provides certain rights for data subjects.
You are entitled to request details of personal information which we hold about you.
Please note, if you are requesting personal information held about you that has been provided to us by one of our clients in connection with their legal matter, it is unlikely that we will be permitted by law to provide this to you. Such material would be covered by legal professional privilege.
You have the right to request that personal information that we hold about you is rectified. If you believe that any information that we hold about you is incorrect, please contact us straight away to put this right.
You have the right to request that we delete the personal information that we hold about you. This is often referred to as the right to be forgotten. This will be subject to any regulatory or legal requirements that we may have to retain a copy of your personal data for a specified period. For example, we have to keep records for a specified number of years under the HMRC regulations and for audit purposes.
You have the right to restrict our processing of your personal information, to stop unauthorised transfers to a third party and (in some circumstances) the right to have personal information that we hold transferred to another organisation.
If you would like to exercise any of the above rights, please email us at email@example.com. Or write to us. We will respond to all requests for personal information to be provided, rectified, deleted, processing restricted or the data transferred within 14 days of receiving the written request by email or letter. If we are unable to comply with a request for information within 14 days, we will explain that to you and the reasons why, and tell you how long we need to comply with your request.
If you object to the processing of your personal information, or if you have provided your consent to the processing and you later choose to withdraw it, we will respect that choice in accordance with our legal obligations.
Please note, that your objection or withdrawal of consent could mean that we are unable to continue to provide our services to you. Further, even after you have withdrawn consent, we may still be permitted or required to process your personal information in connection with our legal and/or regulatory obligations and in connection with exercising and defending our legal rights.